Reference

The infobetis FAQ: Straight Answers, No Runaround

Got a question about your account, a pending payout, or whether your state is eligible? We've pulled together the questions we hear most — from PayPal deposit timing to how identity verification works — and answered every one of them here.

PayPal & Venmo coveredAccount & verification stepsState eligibility explainedWithdrawal process detailedMobile access questions
Explore the Lobby Read FAQ
infobetis The infobetis FAQ: Straight Answers, No Runaround

infobetis by the Numbers That Matter

These are the structural facts about how our platform is set up — payment rails, access methods, security, and language support. No invented counts, no made-up percentages. Just the checkable details that tell you how we're built.

Local payment options: PayPal, Venmo, Play+
Full account access on browser and mobile, no app download required
Encrypted account sessions across all supported devices
US English interface, support, and account communications
WHY THESE ANSWERS HOLD UP

How We Keep This FAQ Accurate

A FAQ that drifts out of date is worse than no FAQ. Here's how we keep ours grounded in what's actually happening on the platform right now.

Written by the team that runs the platform Every answer here comes from the same people who configure payment processing, manage account verification queues, and handle state-eligibility rules. No outsourced copy.
Updated when processes change When PayPal, Venmo, or Play+ processing steps change, or when state eligibility shifts, we update the relevant FAQ answers before traffic hits the new behavior.
No invented timelines or amounts We don't promise 'instant' anything we can't back. Where timing depends on your bank or payment provider, we say so instead of advertising a number we don't control.
State law is referenced, not ignored Access to our platform depends on state law and eligible states. We acknowledge that clearly in every eligibility answer rather than glossing over it with vague language.
infobetis What the infobetis FAQ Covers and Why We Built It

What the infobetis FAQ Covers and Why We Built It

Most questions land in one of a few buckets: getting money in and out, logging in on a new device, understanding what's available in your state, or figuring out why something looks different on mobile versus desktop. We wrote this page to handle those directly. Each answer below reflects how our platform actually operates — not a legal disclaimer, not a redirect

to a generic help doc. If you fund through PayPal, Venmo, or a Play+ prepaid card, the relevant steps are spelled out. If you need to verify your identity before a withdrawal clears, we walk through what documents we look for and how long that review typically takes. Players in Houston sometimes ask whether their state access changes after moving — that

answer is here too, because eligibility depends on where you are when you log in, not where your account was opened. Start at the top or jump to the section that matches your situation.

  • PayPal
  • Venmo
  • Play+
  • Account verification
  • State eligibility
WHEN THE FAQ MISSES

How to Reach Us When You Need a Person

The FAQ handles the common ground, but some questions need a real conversation. Here are the three ways to get in touch with our support team. Response times vary by channel and volume, but we keep all three open for account-related issues.

Live Chat Open the chat icon from any page on your account dashboard. Live chat is the fastest path for login issues, pending deposits, and account verification questions.
Email Support Send account or payment questions to our support address shown on the Contact page. Include your account username and the payment method you used so we can pull the right record.
Help Center The Help Center inside your account covers step-by-step paths for PayPal linking, Play+ card activation, and identity document submission — searchable by topic.

Questions We Hear Most Often at infobetis

These are the questions that actually come in — from payment timing to login issues to understanding what happens when your verification document is under review. Each answer gives you the real process, not a pointer to another page.

Head to the cashier in your account, choose your payment method, enter the amount, and confirm through your PayPal or Venmo app. For Play+, enter your prepaid card number at checkout. Most deposits reflect in your account balance within minutes, though your payment provider's own processing time applies.

Pending withdrawals usually mean your identity verification hasn't been completed yet, or the payout is in our standard review window. Check your account notifications for any document request. Once verification clears, the payout routes back to the same method you deposited with — PayPal, Venmo, or Play+.

Access depends on where you are when you log in and on your state's current law for online gaming and sports betting. Eligibility is checked at login based on your location. If your state isn't currently supported, you'll see a notification rather than a blocked page with no explanation.

When you access your account from a new device, we send a one-time passcode to your registered email or phone number. Enter it to confirm it's you, and your session opens normally. This step protects your account wallet if your old device is ever lost or stolen.

Yes. Your account state — including your wallet balance and any active bets — syncs across devices. Log out on one, log in on another, and you'll pick up exactly where you left off. There's no separate mobile account and no download required to access the full lobby.

A government-issued photo ID is required — a driver's license or passport works. In some cases we'll also request proof of address. Upload them through the verification section of your account settings. Reviews typically complete before your first withdrawal attempt, so submitting early avoids a hold at payout time.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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